Service Advisor

2 weeks ago


Huntsville, Alabama, United States Landers McLarty Subaru Full time
Job Summary

As a Service Advisor at Landers McLarty Subaru, you will play a crucial role in ensuring our customers receive exceptional service and support for their vehicle needs.

Key Responsibilities
  • Schedule and manage service appointments, obtaining customer and vehicle information prior to arrival when possible.
  • Provide exceptional customer service, greeting customers in a timely and friendly manner, and obtaining vehicle information.
  • Accurately and clearly document customer vehicle problems on repair orders, and test drive vehicles as needed to confirm issues.
  • Review service history, inspect vehicles, and recommend additional necessary service to ensure optimal vehicle performance.
  • Advise customers on vehicle maintenance and care, and provide detailed written estimates for labor and parts.
  • Establish promised time, check on repair progress, and communicate with customers regarding any changes in estimates or promised time.
  • Implement and maintain a service marketing program, and review repair orders to ensure work is completed and additional work is authorized.
  • Maintain high customer satisfaction standards, and handle telephone inquiries regarding appointments and work in process.
Requirements

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

You will also need to be organized, detail-oriented, and able to multitask in a fast-paced environment.



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