Order Fulfillment Coordinator
2 days ago
About the Job:
In this role, you will be responsible for:
- Processing customer orders, changes, and returns according to established department policies and procedures
- Providing timely and accurate information to customers when requests for order status updates and additional product knowledge are received
- Displaying a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email
- Handling customer issues, providing appropriate solutions and alternatives within the order/ship/delivery time limits, and following up to ensure resolution
Responsibilities Include:
- Developing customer relationships and informing customers of current sales and marketing programs
- Effectively closing sales opportunities identified by the sales team
- Partnering with internal teams to meet & exceed customer service expectations
Requirements:
- 2+ years of experience in customer service
- Knowledge of cutting tools
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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