Order Fulfillment Coordinator

2 days ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
As a Customer Service Representative with Berkshire Production Supply LLC, you will play a critical role in delivering exceptional customer experiences and driving business growth. We are seeking a highly skilled and motivated individual who is passionate about building strong relationships with customers and providing top-notch service. If you are a results-driven professional with excellent communication skills and a customer-centric attitude, we encourage you to apply for this exciting opportunity.

About the Job:
In this role, you will be responsible for:
- Processing customer orders, changes, and returns according to established department policies and procedures
- Providing timely and accurate information to customers when requests for order status updates and additional product knowledge are received
- Displaying a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email
- Handling customer issues, providing appropriate solutions and alternatives within the order/ship/delivery time limits, and following up to ensure resolution

Responsibilities Include:
- Developing customer relationships and informing customers of current sales and marketing programs
- Effectively closing sales opportunities identified by the sales team
- Partnering with internal teams to meet & exceed customer service expectations

Requirements:
- 2+ years of experience in customer service
- Knowledge of cutting tools

What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment

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