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Operations Manager
2 months ago
We are seeking a highly motivated and detail-oriented Operations Manager to oversee, optimize, and administer the day-to-day operations of our Honcho Leagues experience.
Key Responsibilities- League Operations: Orchestrate the planning, scheduling, and implementation of Honcho Leagues, ensuring seamless coordination of all activities.
- Collaboration: Foster collaboration with internal teams and Venue Partners, establishing clear communication protocols and SLA adherence.
- System Administration: Manage and optimize Honcho's league administration software platform, including configuration, setup, updates, and player communication workflows.
- Process Improvement: Spearhead the continuous improvement of backend system workflows for league registration, score submissions, team management, and playoffs.
- Growth Strategy: Develop and execute strategies to boost participant retention and attract new players.
- Data Analysis: Create and maintain performance dashboards to analyze metrics and provide data-driven recommendations for operational enhancements.
- Education: Bachelor's degree in Business, Economics, or a related field.
- Experience: 2-4 years of professional experience working in biz ops, operations management, or a related role.
- Proven ability to own, build, and optimize processes.
- Exceptional attention to detail and organizational skills.
- Strong leadership, communication, and interpersonal abilities.
- Proficiency in Excel/Google Sheets/Airtable and adaptability to new software tools.
- Robust project management capabilities, adept at juggling multiple initiatives.
- Passionate pickleball player with a deep understanding of the sport.
- Self-motivated with the ability to drive projects independently in a startup environment.
- Creative and innovative thinker with a sports-oriented mindset.
- Results-driven, with a strong inclination towards data-informed decision making.
- Adaptable to a fast-paced environment with shifting priorities.
- Competitive compensation package.
- Generous paid time off policy.
- Remote work flexibility.
- Opportunity to shape the future of amateur pickleball in the US.