Customer Service Supervisor

4 weeks ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Hilton Grand Vacations. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences for our members and guests.

Key Responsibilities
  • Provide exceptional customer service to members and guests via phone and in-person
  • Manage and supervise a team of customer service representatives to ensure high-quality service delivery
  • Monitor and maintain quality assurance standards for customer service
  • Collaborate with internal departments to ensure seamless service delivery
  • Process billing and payments, and provide change as needed
  • Recommend development and corrective actions for team members
  • Complete required company trainings and compliance courses
Requirements
  • Minimum 6 months of experience in customer service
  • Minimum 6 months of supervisory experience
  • Proficiency in reading, writing, and speaking English
  • Ability to project a cheerful and friendly tone of voice
  • Understanding of switchboard procedures and ability to operate system with minimal complaints
  • Able to work a flexible schedule, including nights, weekends, and holidays
  • High school diploma or equivalent
Preferred Qualifications
  • Prior high-volume switchboard experience
  • Previous experience working in the hospitality industry
About Us

Hilton Grand Vacations is a leading vacation ownership company that operates with a commitment to innovation, quality, and growth. We believe that our team members are the core of our company's success, and we strive to provide a supportive and inclusive work environment.

We offer an excellent benefit package to our full-time team members, including day one medical, dental, and vision insurance, 401K plan, paid time off, and extraordinary travel benefits.



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