Customer Service Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Hilton Grand Vacations. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences for our members and guests.
Key Responsibilities- Provide exceptional customer service to members and guests via phone and in-person
- Manage and supervise a team of customer service representatives to ensure high-quality service delivery
- Monitor and maintain quality assurance standards for customer service
- Collaborate with internal departments to ensure seamless service delivery
- Process billing and payments, and provide change as needed
- Recommend development and corrective actions for team members
- Complete required company trainings and compliance courses
- Minimum 6 months of experience in customer service
- Minimum 6 months of supervisory experience
- Proficiency in reading, writing, and speaking English
- Ability to project a cheerful and friendly tone of voice
- Understanding of switchboard procedures and ability to operate system with minimal complaints
- Able to work a flexible schedule, including nights, weekends, and holidays
- High school diploma or equivalent
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
Hilton Grand Vacations is a leading vacation ownership company that operates with a commitment to innovation, quality, and growth. We believe that our team members are the core of our company's success, and we strive to provide a supportive and inclusive work environment.
We offer an excellent benefit package to our full-time team members, including day one medical, dental, and vision insurance, 401K plan, paid time off, and extraordinary travel benefits.
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