Retail Store Specialist Full-Time
3 days ago
Ocean State Job Lot is a leading general merchandise retailer operating over 150 stores in the Northeast and a shopping center business with OSJL as the anchor tenant in over 50% of its centers.
Job DescriptionThe Store Specialist role at OSJL plays a key part in delivering exceptional customer experiences. This role involves handling customer inquiries, processing complex transactions, and ensuring the smooth operation and merchandising of assigned areas.
Key Responsibilities:- Customer Service: Build lasting relationships with customers through the T.R.E.A.T. model, fostering a welcoming environment.
- Transaction Processing: Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Merchandising and Display: Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Associate Oversight: Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communication: Communicate issues and improvement opportunities to store leadership.
- Store Maintenance: Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Daily Operations: Handle daily damages and returns according to established procedures.
- Prior retail merchandising, customer service, and/or cashier experience is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business, including nights and weekends.
- Must be 18 years of age or older.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis.
- Overnight and weekend assignments may be required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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