Facility Reception Services Associate

2 weeks ago


Lansdowne, Pennsylvania, United States Eden Senior Care Full time

Key Responsibilities

  • Greet visitors and guests in a friendly and professional manner, providing exceptional customer service.
  • Operate multi-line phone and paging systems, efficiently routing calls to the appropriate party.
  • Assist in scheduling staff to ensure resident needs and compliance with federal, state, and local regulations.
  • Maintain accurate monthly and daily staffing records, ensuring they are completed in a timely manner.
  • Secure shift coverage for open positions, vacation requests, call-offs, and vacancies.
  • Maintain resident trust fund accounts, ensuring accuracy and confidentiality.
  • Handle sensitive information regarding residents and facility matters with professionalism and discretion.
  • Assist with various administrative tasks, including document scanning, AP, and scheduling care conferences.

Requirements

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Previous experience as a receptionist in a healthcare or long-term care setting is preferred.
  • Familiarity with multi-line phone systems.
  • Ability to handle sensitive information with discretion and maintain confidentiality.

Salary Estimate: $18-$22 per hour, based on industry standards and location. Benefits may include health insurance, paid time off, and opportunities for professional growth.



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