Telephone Triage Nurse Specialist
5 days ago
Serving the community since 1961, WakeMed Health & Hospitals is a leading provider of health services in Wake County. Our mission is to improve the health and well-being of our community by providing outstanding and compassionate care.
For more information, visit our website.
Position Information:
The Telephone Triage Nurse Specialist is responsible for providing accurate health information and triaging patients to the most appropriate level of care. By utilizing assessment skills and established medical protocols, this role will provide phone advice, education, and triage within a full spectrum of acuity.
This position requires comprehensive nursing skills to assess and advise patients and their families, implementing a plan of care based on the patient's developmental and health care needs. The plan is developed through the telephonic assessment of the patient and/or the caller's physical and psychological status in response to established clinical guidelines.
In addition, the Telephone Triage Nurse Specialist will provide support by managing after-hours calls for various services outside of triaging, including follow-up phone calls to discharge patients from the WakeMed emergency departments meeting certain criteria.
This role prioritizes calls from community physicians to ensure communication with their peers and provide expedient referral services for emergency department arrivals or inpatient transfers.
Experience Requirements:
2 Years Nursing - Related Area Required - And 3 Years Nursing - Related Area Preferred
Education Required:
Graduate Nursing Required - Or College Courses Nursing Required - With Required Licensure/Certification - And Bachelor's Degree Nursing Preferred
Licensure/Certification Requirements:
Registered Nurse Required
Hours of Work:
every other Tuesday 6p-10p/every other Saturday & Sunday 8a-2pm
Weekend Requirements:
As Needed
Call Requirements:
No Call
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