Telephone Triage Nurse Specialist

4 weeks ago


Raleigh, North Carolina, United States WakeMed Full time
About WakeMed

We are a leading healthcare provider in Wake County, committed to delivering exceptional patient care and improving the health and well-being of our community. With a rich history dating back to 1961, we have established ourselves as a trusted partner in healthcare.

Job Summary

The Telephone Triage Nurse is a critical member of our healthcare team, responsible for providing expert health information and triaging patients to the most appropriate level of care. Utilizing comprehensive nursing skills and established medical protocols, this role requires a high level of assessment and decision-making skills to ensure patients receive the best possible care.

Key Responsibilities

• Provide accurate and timely health information to patients and their families
• Utilize assessment skills to determine the most appropriate level of care for patients
• Implement a plan of care based on patient needs and established clinical guidelines
• Manage after-hours calls for various services, including follow-up phone calls to discharge patients from the emergency department
• Provide priority service to calls from community physicians to ensure communication and expedient referral services

Requirements

• 2 years of experience in a nursing-related field
• 3 years of experience preferred
• Graduate nursing degree required
• Bachelor's degree in nursing preferred
• Registered Nurse licensure required

Work Schedule

Monday to Friday, 5pm to 10pm
As needed on weekends
No call requirements



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