Sales Associate

16 hours ago

Leesburg, Virginia, United States Express Full time
About Express

Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing and accessories for men and women. We are committed to providing an exceptional customer experience and are seeking a highly motivated and customer-focused Sales Associate to join our team.



Responsibilities

The Sales Associate is responsible for providing a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. Key responsibilities include:


  • Maintaining a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Following company policies and procedures to ensure the safety of all associates and customers.
  • Assisting with product launch changes according to company SOP.
  • Providing a Great Customer Experience by delivering on all aspects of the customer experience model.
  • Processing transactions quickly and accurately reducing customer wait time.
  • Positively resolving customer service-related issues as they arise and determining resolution or escalating further – communicating all issues and resolutions to Store Management.
  • Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

To be successful in this role, you will need:


  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience – minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Benefits

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including:


  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.



Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.


Closing

Express is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federal, state, or locally protected characteristic. We are committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.



Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

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