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Field Services Specialist

2 months ago

Phoenix, Arizona, United States Zones Full time

About the Role

Zones, a leading provider of end-to-end IT solutions, is seeking a skilled Field Services Technician to join our team. As a Field Services Technician, you will play a critical role in delivering exceptional technical support and services to our customers.

Key Responsibilities

  • Install, configure, and support new hardware and software infrastructure to ensure seamless operation and optimal performance.
  • Maintain and troubleshoot hardware and software systems to prevent downtime and ensure business continuity.
  • Provide technical support to users with varying levels of IT knowledge and competence, ensuring that they receive timely and effective assistance.
  • Act as a liaison between the infrastructure team and customers, facilitating effective communication and issue resolution.
  • Travel to customer locations, requiring a flexible work schedule and occasional overnight stays.
  • Operate company vehicles safely and efficiently.
  • Perform other duties as assigned to support the team's goals and objectives.

Requirements

  • High school diploma or equivalent; associate's degree preferred, with at least 2 years of experience in PC systems, related peripherals, structure cabling, and common software programs and operating systems.
  • Familiarity with standard Windows O/S and Office suites.
  • Ability to accurately perform inventory and asset recording, and complete paperwork as required by customers, including vendor warranties.
  • Ability to perform final configuration tasks on customer premises.
  • 2+ years of experience with desktop hardware and structure cabling.
  • Excellent customer service and communication skills.
  • Ability and willingness to travel, including weekend departures, off-hours travel, and frequent overnight stays.
  • Valid driver's license.
  • Ability to lift 50 lbs.

About Zones

Zones is a global solution provider of end-to-end IT solutions, with a strong commitment to delivering exceptional service and support to our customers. As a Minority Business Enterprise and an Equal Employment Opportunity Employer, we value diversity and inclusion in our workplace.