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Customer Service Director

1 week ago

Jonesboro, Arkansas, United States Community Choice Financial Family of Brands Full time

**Company Overview:**

Community Choice Financial Family of Brands is one of the nation's largest title lending companies. Our mission is to provide our customers with quick and easy access to cash through title loans and personal loans.

**Job Description:**

As a Store Operations Manager, you will play a critical role in helping us achieve this mission. You will be responsible for overseeing the daily operations of your store, including managing staff performance, ensuring customer satisfaction, and maintaining store quality standards.

**Responsibilities:

  • Manage store inventory and maintain office security
  • Examine, evaluate, and process loan/pawn applications and transactions
  • Participate in audits and compliance reviews
  • Supervise and maintain office security and cash management

**Qualifications and Requirements:**

  • Associate degree or higher preferred
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish a plus

**Benefits:**

  • Paid Time Off
  • New hire training program
  • Traditional 401(k) and Roth 401(k) Retirement plan
  • Educational Reimbursement Program