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Freight Claims Examiner
2 months ago
Job Summary:
Old Dominion Freight Line is seeking a highly motivated and detail-oriented Freight Claims Examiner to join our team. As a key member of our operations team, you will be responsible for inspecting shipments to validate claims and working with claimants to assess responsibility, determine the root cause of damage/shortage, and determine resolutions.
Key Responsibilities:
- Locate overages, shortages, and damaged freight and research and resolve issues
- Provide exceptional customer service to internal and external customers
- Properly handle different types of freight, including hazardous materials
- Prepare paperwork to process OS&D freight, including repackaging as needed
- Maintain accurate records for reporting OS&D freight on a daily and weekly basis
- Assist with answering telephones and providing superior customer service
- May also perform customer service duties, such as providing quotes, taking orders, and answering general customer questions
Requirements:
- High School Diploma or equivalent preferred
- 1 year of office and/or operations experience, preferably in the transportation industry
- Proficient with Microsoft Office
- Experience with AS400 and SAP preferred
- Experience handling hazardous materials preferred
- Excellent verbal and written communication skills
- Detail-oriented with the ability to multitask
Benefits:
- Great health benefits, including a zero-premium medical plan for employee-only coverage
- Short-term and long-term disability
- Flex spending accounts
- 401(k) retirement plan with company match and additional company annual discretionary match opportunity
- Life insurance
- Wellness program
- Tuition reimbursement for drivers and technicians
- Training and growth opportunities to build a career
- We prioritize our employees
- Ability to advance through our promote-from-within philosophy
- National career opportunities available at our 250+ service centers