Mental Health Onboarding Specialist

3 days ago


Madison, Wisconsin, United States Bend Health Full time
About the Role

We are seeking a highly skilled Mental Health Onboarding Specialist to join our team at Bend Health. This is a full-time position that requires excellent customer engagement skills, attention to detail, and a passion for expanding access to quality mental health care.

The salary for this role is $45,000 per year, which is competitive with industry standards for similar positions in the United States.

Job Description:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. We are looking for a professional who can lead new members and caregivers through the onboarding process, assist in getting them scheduled for the Initial Evaluation, and educate them about our numerous services.

This is a remote position that allows you to work from anywhere in the US. You will be required to collaborate cross-departmentally to find strategic solutions to member requests or needs, verify insurance eligibility information, and identify barriers to member enrollment.

You will be working independently in a fast-paced environment, so strong time management and organizational skills are essential. Additionally, you must have experience operating within an Electronic Health Record (EHR) system comfortably.

Required Skills and Qualifications:

  • Customer Engagement: Proficiency in connecting and building rapport with caregivers and ability to communicate Bend Health's services clearly
  • Process Management and Coordination: Experience with onboarding, member engagement, support processes, scheduling, insurance verification and resolution of various barriers
  • Empathy and Compassion: Ability to connect with and support caregivers and families during the onboarding process
  • Attention to Detail and Quality Assurance: Detail-oriented with a focus on quality assurance in documentation and a proven knowledge of managing workflows
  • Digital Health Expertise: Familiarity with digital health environments and Electronic Health Record (EHR) systems with a track record or success in managing client onboarding and engagement
  • Mission-Driven and Passionate about Mental Health: A deep commitment and enthusiasm for working in a mission-driven organization focused on increasing access to mental health services for kids, teens and young adults

Benefits:

We offer a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution. In addition, you will have the opportunity to work with a diverse and inclusive team that is passionate about making a difference in the lives of others.

How to Apply:

If you are a motivated and dedicated individual who is passionate about mental health, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today.



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