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Customer Service Representative-LHI Lanham

1 month ago

Texarkana, Texas, United States Luminis Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Luminis Health. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, medical staff, and visitors, ensuring a positive experience for all.

Key Responsibilities:

  • Communicate effectively with patients, medical staff, and visitors in a professional and courteous manner.
  • Accurately obtain and process patient demographic, insurance, and medical information for registrations, admissions, and financial purposes.
  • Adhere to compliance policies, including timely arrivals, minimal absences, and adherence to departmental working schedules.
  • Answer phone calls professionally and respond to inquiries, referring calls as necessary.
  • Prioritize workflow to meet deadlines and maximize productivity.
  • Communicate financial responsibilities to patients and collect funds accordingly.
  • Assist with training and orientation of new staff.
  • Maintain knowledge of departmental issues and hospital-wide changes.

Requirements:

  • High school diploma or GED.
  • Typing minimum of 20 wpm.
  • Two years of previous registration or insurance experience in a healthcare environment preferred.
  • Excellent communication skills.
  • Knowledge of medical terminology desirable.
  • Working knowledge of basic computer skills and web-based applications.

Benefits:

  • Medical, dental, and vision insurance.
  • Retirement plan with employer match.
  • Paid time off.
  • Tuition assistance benefits.
  • Employee referral bonus program.
  • Paid holidays, disability, and life/AD&D for full-time employees.
  • Wellness programs.
  • Employee assistance programs.