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Customer Service Representative

1 month ago

Riverside, California, United States Myprovident Full time
Job Summary

We are seeking a highly skilled and customer-focused Call Center Customer Relationship Associate to join our team at Myprovident. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships with our clients.

Key Responsibilities
  • Handle a high volume of customer calls and respond to customer inquiries in a timely and professional manner.
  • Provide solutions to customer problems and concerns, and escalate complex issues to senior team members as needed.
  • Build and maintain strong relationships with customers through effective communication, active listening, and empathy.
  • Stay up-to-date on product knowledge and bank policies to provide accurate information to customers.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve issues efficiently.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer

As a Call Center Customer Relationship Associate at Myprovident, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a comprehensive training program to help you succeed in your role.