Service Excellence Manager

3 weeks ago


Colorado Springs, Colorado, United States Apex Waste Solutions Full time
Our Vision

At Apex Waste Solutions, our vision is to provide exceptional waste management services that meet the needs of our customers and protect the environment.

We are seeking a skilled Service Excellence Manager to join our team. In this role, you will lead and manage the customer service team, resolve complex customer issues, and implement strategies to enhance the customer experience.

Estimated Salary: $90,000 - $110,000 per year.

Responsibilities

This is a full-time position requiring a Bachelor's degree in business management or related field, or equivalent experience. The successful candidate will have a minimum of five years of experience in customer service management.

Key responsibilities include:

  • Leadership and team management.
  • Customer service operations.
  • Customer relations.
  • Process improvement.
  • Reporting and analysis.

Required skills include:

  • Proven leadership and team management skills.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to analyze data and make data-driven decisions.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.


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