Customer Service Professional
3 weeks ago
About the Job
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our members and partners via phone, email, and other communication channels.
Job Description:
- Customer Service: Answer inbound calls from members and providers, respond to customer inquiries, resolve issues in a timely and professional manner, and ensure customer satisfaction.
- Data Entry: Accurately enter data into our computerized system, ensuring that all information is up-to-date and accurate.
- Problem Resolution: Analyze and resolve customer complaints and concerns in a fair and efficient manner.
- Communication: Develop strong relationships with customers through effective communication, active listening, and empathy.
Requirements:
- Education: High School Diploma or equivalent required.
- Experience: Prior experience in a customer service-related field preferred.
- Skills: Excellent communication, problem-solving, and time management skills; ability to work effectively in a fast-paced environment; and proficiency in Microsoft Word and Outlook.
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.
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