Student Services Specialist

23 hours ago


Dearborn, Michigan, United States Henry Ford College, MI Full time
About the Role">

We are seeking a highly motivated and organized individual to join our team as a Student Services Specialist. In this role, you will be responsible for providing exceptional customer service to students, staff, and faculty, while also assisting with enrollment services processes.

Main Responsibilities:
  • Support students with inquiries and concerns related to enrollment services.
  • Assist with admissions, registration, records, financial aid, and student accounting processes.
  • Develop and implement strategies to improve student satisfaction and retention.
  • Collaborate with various departments to ensure seamless communication and coordination of enrollment services.
Essential Qualifications:
  • Bachelor's degree from an accredited institution.
  • Minimum five years of direct customer or student service experience in higher education, preferably in Financial Aid, Enrollment Services, Registration, Records, or Student Accounts.
  • Experience interpreting and explaining office policies and procedures.
  • Proven supervision experience, leading teams in a union environment, and progressively more responsible or expansive work experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Benefits:
  • Estimated annual salary: $71,520 - $85,148.
  • A comprehensive benefits package, including medical insurance, vision, dental, and 403(b) retirement plan.
  • Opportunities for professional development and growth within the college.
  • A dynamic and supportive work environment.

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