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Insurance Account Manager

2 months ago

Salisbury, Maryland, United States Tom Prunty - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative at Tom Prunty - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with existing customers to ensure their needs are met and exceeded.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide Exceptional Customer Service
    • Deliver prompt, accurate, and friendly customer service to ensure customer satisfaction.
    • Assist customers with insurance-related inquiries, including policy changes, transfers, and claim submissions.
  • Drive Business Growth
    • Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
    • Identify opportunities to upsell and cross-sell insurance products to existing customers.
Requirements
  • Customer Service Focus
    • Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication Skills
    • Excellent communication skills to effectively interact with customers and coordinate with other team members.
  • Problem-Solving Ability
    • Proactive in problem-solving and able to resolve customer issues in a timely and professional manner.
  • Bilingual Spanish Preferred
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to ensure competitive compensation.
  • Opportunities for Advancement
    • Opportunities for growth and advancement within the agency.
  • Valuable Career Experience
    • Gain valuable experience in the insurance industry and develop skills in customer service, sales, and business development.