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Medical Support Assistant
2 months ago
Job Summary:
We are seeking a highly skilled Medical Support Assistant to join our team at MCSG Technologies. As a Medical Support Assistant, you will play a critical role in providing exceptional patient care and support services.
Key Responsibilities:
- Verify patient eligibility for medical referrals and emergency call-ins, ensuring accurate documentation and resource availability.
- Coordinate patient education on the PRC program and associated requirements, promoting patient understanding and compliance.
- Interpret medical bills and explain benefits to patients and medical providers, ensuring seamless communication.
- Process authorizations and provide information to the Fiscal Intermediary, Blue Cross Blue Shield of New Mexico, regarding payment authorization.
- Collect accurate health insurance information from patients, ensuring IHS is the payer of last resort.
- Schedule patient appointments for PRC referred care and ensure proper follow-up with vendors for coordinated patient care.
- Respond to patient inquiries, both in-person and via phone, providing timely and customer-friendly service.
- Ensure patients are informed on service priorities based on policy and procedure of the Clinton Indian Hospital IHS PRC program.
- Answer incoming department phone calls, responding to voicemail messages and calling staff and patients as needed for patient care coordination.
Requirements:
- Background check required.
- Public Trust security clearance.
Benefits:
MCSG Technologies offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays, and more. Learn more about our benefits.
Equal Pay Act:
In compliance with Colorado's Equal Pay for Equal Work Act, MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
