Insurance Operations Assistant

4 days ago


Germantown, Maryland, United States Jay Jarvis State Farm Full time
Job Description

This role is responsible for providing exceptional customer service, responding efficiently to customer inquiries, and maintaining high customer satisfaction. The ideal candidate will be a professional with a great attitude and outgoing personality, who has 'never met a stranger,' stellar computer skills, the ability to multi-task, works well with peers, and has a true passion for helping others.

  • Main Responsibilities:
  • Provide product/services information and resolve emerging problems with accuracy and efficiency.
  • Manage incoming calls and handle customer complaints, providing appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.


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