Customer Service Technician

4 days ago


Reston, Virginia, United States Government Contractor Full time

Job Description:

We are seeking a Customer Service Technician to join our team in Fairfax, VA. As a Customer Service Technician, you will be responsible for providing technical assistance to customers via phone, email, and other communication channels.

About the Role:

This is a full-time position that requires 4+ years of relevant experience in a technical support environment. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to resolving issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels
  • Troubleshoot hardware, software, and network connectivity issues
  • Work cooperatively with other support groups to resolve complex issues
  • Document all interactions with customers, including phone calls, emails, and incident tickets

Requirements:

  • Active USPS public trust clearance
  • 4+ years of relevant experience in a technical support environment
  • Strong problem-solving skills and excellent communication abilities
  • Able to work independently and as part of a team

Working Conditions:

The selected candidate will be required to work any day of the week, including Saturdays and Sundays. The current hours of operation are M-F 0600-1900, Saturday 0600-1400, and Sunday/Holiday 0500-1200 EST.

Salary Range:

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience.



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