Nail Care Specialist
2 weeks ago
Position Overview
The Nail Care Specialist at OneSpaWorld is dedicated to delivering exceptional nail services while ensuring a tranquil and rejuvenating experience for our guests. This role emphasizes the importance of guest satisfaction, aiming to foster loyalty and enhance both service and product sales.
Key Responsibilities
- Deliver comprehensive and expert nail services, strictly following company guidelines.
- Provide guests with personalized home care recommendations post-service.
- Set up and maintain a clean and organized work area in accordance with established standards.
- Meet and strive to exceed revenue and guest retention targets for the nail department.
- Adhere to universal health and safety protocols, ensuring sanitation and sterilization practices are upheld as per state and company regulations.
- Actively promote spa services, retail offerings, and seasonal specials to enhance guest experience.
- Possess in-depth knowledge of all services and products, educating guests effectively.
- Conduct preparatory work and ensure workstations are cleaned and restocked appropriately.
- Participate in scheduled departmental meetings, training sessions, and workshops.
- Provide services within the legal scope of practice as defined by relevant laws and regulations.
- Perform gel manicures with precision and care.
Qualifications
- Valid state license to perform nail services.
- Completion of training from an accredited nail school.
- 12 to 18 months of experience in a luxury resort or urban day spa setting is preferred.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Technical and Administrative Skills
- Comprehensive understanding of human anatomy and the implications of various techniques to ensure safe and beneficial service recommendations.
- Excellent communication skills, ensuring clear and professional interactions.
- Proficiency in nail art is an advantage.
- Basic computer skills are required.
Behavioral Competencies
- Exhibit a positive and cooperative attitude, demonstrating reliability and flexibility in scheduling.
- Interact professionally and sensitively with guests and colleagues.
- Show respect and concern for guests' needs, maintaining a courteous demeanor.
- Foster collaboration and build relationships across teams to support business objectives.
Benefits
- Comprehensive health, vision, and dental insurance.
- 401k savings plan.
- Paid time off for eligible employees.
- Employee discounts on spa services and retail products, along with a promotional Friends & Family program.
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