Nail Care Specialist

2 weeks ago


Houston, Texas, United States OneSpaWorld Full time

Position Overview

The Nail Care Specialist at OneSpaWorld is dedicated to delivering exceptional nail services while ensuring a tranquil and rejuvenating experience for our guests. This role emphasizes the importance of guest satisfaction, aiming to foster loyalty and enhance both service and product sales.

Key Responsibilities

  • Deliver comprehensive and expert nail services, strictly following company guidelines.
  • Provide guests with personalized home care recommendations post-service.
  • Set up and maintain a clean and organized work area in accordance with established standards.
  • Meet and strive to exceed revenue and guest retention targets for the nail department.
  • Adhere to universal health and safety protocols, ensuring sanitation and sterilization practices are upheld as per state and company regulations.
  • Actively promote spa services, retail offerings, and seasonal specials to enhance guest experience.
  • Possess in-depth knowledge of all services and products, educating guests effectively.
  • Conduct preparatory work and ensure workstations are cleaned and restocked appropriately.
  • Participate in scheduled departmental meetings, training sessions, and workshops.
  • Provide services within the legal scope of practice as defined by relevant laws and regulations.
  • Perform gel manicures with precision and care.

Qualifications

  • Valid state license to perform nail services.
  • Completion of training from an accredited nail school.
  • 12 to 18 months of experience in a luxury resort or urban day spa setting is preferred.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.

Technical and Administrative Skills

  • Comprehensive understanding of human anatomy and the implications of various techniques to ensure safe and beneficial service recommendations.
  • Excellent communication skills, ensuring clear and professional interactions.
  • Proficiency in nail art is an advantage.
  • Basic computer skills are required.

Behavioral Competencies

  • Exhibit a positive and cooperative attitude, demonstrating reliability and flexibility in scheduling.
  • Interact professionally and sensitively with guests and colleagues.
  • Show respect and concern for guests' needs, maintaining a courteous demeanor.
  • Foster collaboration and build relationships across teams to support business objectives.

Benefits

  • Comprehensive health, vision, and dental insurance.
  • 401k savings plan.
  • Paid time off for eligible employees.
  • Employee discounts on spa services and retail products, along with a promotional Friends & Family program.

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