Sales Systems Analyst
4 weeks ago
We are seeking a highly skilled Sales Systems Analyst to join our team at Guild Mortgage Company. As a key member of our Retail Sales Division, you will play a critical role in providing system support, user administration, and configuration of our sales systems.
Key Responsibilities- Develop and implement configuration settings for custom workflow and reporting on sales systems.
- Manage the Retail Escalations desk ticket queue and ensure timely resolution of issues.
- Test reported defects and provide feedback to Business Analysts to ensure accurate representation for defect documentation and resolution.
- Troubleshoot user interface issues and resolve them as appropriate.
- Collaborate with Business Analysts and Business Process Consultants to develop new enhancements for the sales systems.
- Escalate system outages and bugs to sales training and communication teams to ensure timely notification to the field.
- Provide feedback to Sales Training team on potential training opportunities and assist in developing training materials.
- Perform quality control of operational details of Retail Sales platforms.
- Collect user suggestions through the Retail Suggestions desk ticket queue and add validated feedback to the product management ideas board for future system enhancement consideration.
- Validate information captured in sales systems and process improvements.
- Implement effective user acceptance testing strategies to assess final programming changes for documented defects.
- Bachelor's degree or equivalent in computer, business, or related field, along with a minimum of three years' experience in a related role.
- At least three years of experience in the mortgage industry, preferably with origination, and knowledge of loan qualifying criteria and calculations, AUS, fee quoting processes, and compliance requirements.
- Knowledge of software testing procedures, user scenarios, and bug reporting/validation.
- Good understanding of technical equipment and software packages.
- Experience with usability and/or training on human-computer interactions and workflow best practices, preferred.
- Independent, self-starter with the ability to learn/adapt to new technologies and techniques.
- Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
- Excellent verbal and communication skills required.
- Passionate about delivering excellence in customer service within a team environment and working well with geographically dispersed teams.
- Intermittent to low supervision required, depending on experience.
- Apply sound judgment in execution of core job responsibilities.
- Travel: 0%.
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio; e.g., words, numbers, and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation, and an excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.
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