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Fire Protection Service Specialist

2 months ago

South Bend, Indiana, United States Johnson Controls International Full time

Join the Johnson Controls Team
As a prominent figure in the realm of intelligent, healthy, and sustainable buildings, our objective is to redefine building performance to benefit individuals, environments, and the planet.

Become part of our successful team and carve out a promising future. With our extensive global presence across diverse sectors, our teams are exceptionally equipped to support and empower you. You will have the chance to enhance your skills through impactful projects and educational opportunities. We are committed to offering our employees an experience that prioritizes their physical, financial, and emotional well-being.

What We Offer:
• Competitive compensation.
• Paid time off, including vacation, holidays, and sick leave.
• Comprehensive benefits package, featuring 401K, medical, dental, and vision coverage available from day one.
• Extensive training and development opportunities, backed by our exceptional internal resources.
• A supportive and collaborative team atmosphere.
• A commitment to safety through our Zero Harm policy.
• Provision of company vehicle, tools, and equipment necessary for job completion.
• Scheduling and management assistance.
• Employee discount programs (The Loop by Perk Spot).

Your Responsibilities:
• Respond to service requests from the Service Resource Center, including brief descriptions of equipment/system issues.
• Contact customer representatives to identify equipment/system problems.
• Diagnose issues and execute service and repairs on electronic fire alarm systems and related building system products at client locations.

• Adhere to established troubleshooting protocols and consult technical manuals, part manuals, change notices, and bulletins to repair equipment.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, specifications, software/systems, programs, schematics, and operational product manuals.
• Demonstrate exceptional customer service skills by maintaining consistent communication with district staff and clients to ensure satisfaction.

• Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptops.
• Obtain customer signatures upon completion of service assignments.
• Participate in a scheduled on-call rotation and assist in training or mentoring fellow service team members.
• Perform additional duties as assigned.

What We Seek:
• Minimum of 2 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems.
• Proficiency in reading and interpreting blueprints, submittals, and operational/product manuals. Familiarity with test equipment, multi-meters, digital analyzers, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical tasks, including lifting and moving equipment and tools weighing up to 50-70 lbs.

• Ability to work in challenging positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
• Willingness to work flexible hours, including weekends, to meet client needs.
• Overnight travel may be necessary.
• Demonstrated commitment to customer service.
• Maintain truck inventory to ensure prompt response to customer requirements.

• Ability to adhere to, implement, and consistently follow safety protocols and procedures.
• Strong organizational skills, a positive attitude, and a quick learning ability.
• Possession of a valid driver's license and a driving record that meets company standards.
• Ability to pass a pre-employment background check and drug screening.
• Retain any licenses required by National, State, and Local regulations.
• Completion of Simplex Fire Panel Programming training within 12 months.

Preferred Qualifications:
• NICET Level II certification.
• Knowledge of Access Control, Nurse Call, and Paging systems.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

If you are an individual with a disability and require accommodation during the application process, please visit our website for assistance.