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Sales Support Representative

2 months ago

Portland, Oregon, United States Martin Sprocket Full time

Customer Service - Company Overview

Job Category: Sales

Job Details:

Martin Sprocket is a leading entity in the Power Transmission and Bulk Material Handling sector, recognized as an essential business. With a proud history that began in 1951 as a family-owned venture, we have expanded to over 30 locations across North America.

As a preferred employer, we provide a stable work environment that emphasizes leadership development and career advancement. We value "Our People" and consider them our most significant asset.

Benefits:

  • Comprehensive Medical, Pharmacy, and Dental Coverage
  • Life and Disability Insurance
  • 401k Profit Sharing Plan
  • Paid Time Off (PTO)
  • Competitive Compensation
  • Opportunities for Professional Growth

Role Overview:

In this position, you will be responsible for selling manufactured components to both internal and external clients while delivering technical information, support, and service.

Key Responsibilities:

  • Complete an extensive hands-on training program.
  • Focus on personal development and career progression.
  • Respond to incoming sales inquiries from our established customer base regarding product details, pricing, order status, and delivery confirmations.
  • Secure and renew orders while coordinating delivery, collaborating closely with our manufacturing and other facilities.
  • Enter orders and quotes, ensuring timely follow-ups in a dynamic, fast-paced environment.
  • Provide both technical and non-technical support to clients and staff regarding equipment use, operation, and maintenance.

This is a salaried, non-commission role that includes full benefits and an excellent 401k plan.

Schedule: Monday through Friday, 7:30 AM - 5:00 PM

We seek engaged individuals who are adaptable to change, enjoy learning, and thrive in a collaborative environment.

Key Competencies:

  • Bachelor's degree preferred
  • 1-2 years of sales/customer service experience preferred
  • Mechanical aptitude or technical inclination required
  • Exceptional interpersonal and communication skills
  • Strong commitment to customer service
  • Team-oriented approach to achieving high performance
  • Self-management with a drive to succeed
  • Independent problem-solving and decision-making abilities
  • Ability to excel in a fast-paced, multi-tasking environment
  • Proficient in Microsoft Office Suite and ERP software
  • Energetic and positive attitude with a willingness to enhance skills

Note: We do not accept applications from current Authorized Martin Distributors.

To succeed in this role, you must be able to report daily and perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified candidates with disabilities.

Qualifications:

Skills:

Behaviors:

Preferred:

  • Enthusiastic: Shows intense and eager enjoyment and interest.
  • Team Player: Works well as a member of a group.
  • Detail Oriented: Capable of executing tasks with attention to detail.

Motivations:

Preferred:

  • Work-Life Balance: Inspired to perform well by having ample time for personal interests.
  • Job Security: Motivated by the assurance of job stability.
  • Goal Completion: Driven by the fulfillment of tasks.
  • Ability to Make an Impact: Inspired by the opportunity to contribute to organizational success.