Guest Services Representative

3 weeks ago


Watertown, Massachusetts, United States Extended Stay America Full time
Job Summary

The Guest Services Representative position is a key role in providing exceptional experiences for our guests at Extended Stay America. As a member of our team, you will be responsible for delivering top-notch service, ensuring guest satisfaction, and promoting a positive atmosphere throughout the property.

Key Responsibilities
  • Assist guests with all inquiries and requests in a timely and professional manner
  • Answer phone calls and respond to guest messages in a courteous and efficient way
  • Process guest check-ins and check-outs, ensuring accuracy and attention to detail
  • Provide information and assistance on hotel amenities, services, and local attractions
  • Collaborate with other departments to resolve guest issues and concerns
Requirements

To succeed in this role, you will need to possess excellent communication and interpersonal skills, a strong commitment to customer satisfaction, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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