Customer Service Supervisor

5 days ago


Corvallis, Oregon, United States Samaritan Health Services Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Samaritan Health Services. As a key member of our customer experience team, you will be responsible for supervising and guiding customer service staff, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Supervise and Develop Team Members: Provide guidance, coaching, and training to customer service staff to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Manage Customer Interactions: Resolve customer complaints and concerns in a timely and professional manner, ensuring that our customers are satisfied with the service they receive.
  • Monitor and Evaluate Service Standards: Regularly review and evaluate our service standards to ensure that they are meeting our customers' needs and expectations.
  • Lead by Example: Demonstrate exceptional customer service skills and lead by example, setting the standard for our customer service team.
Requirements
  • High School Diploma or Equivalent: Required.
  • Two Years of Experience: Equivalent to an SHS Customer Service Rep II role or in a lead/senior role required.
  • Four Years of Experience: In a customer service-related role that includes individual responsibility for delivering complex information to customers/clients, such as billing, insurance coverages, customer escalations resolution, and/or training others to complete these tasks required.
  • Experience with Data Analysis and Process Improvements: Required.
  • Experience with Multi-Line Phones: Required.
  • Experience with Computer Applications: Required.
  • Call Center and Health Plan Experience: Preferred.
Preferred Qualifications
  • Effective Written and Verbal Communication Skills: To perform group presentations, tactfully discuss issues, and listen to and understand concepts, rules, and procedures.
  • Ability to Identify Complex Problems: Review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
  • Leadership Skills: Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
  • Abilities in Analytical, Problem-Solving, and Communication: Required.


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