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Customer Service Representative

2 months ago

Corvallis, Oregon, United States Samaritan Health Services Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Samaritan Health Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Claims Processing: Process and manage medical claims, ensuring accurate and efficient handling of customer requests.
  • Communication: Develop and maintain effective communication with customers, providers, and internal stakeholders to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve complex customer issues, using critical thinking and problem-solving skills to find effective solutions.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Two (2) years of professional customer service experience required.
  • Skills: Effective written and verbal communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Working Conditions

This is a full-time position, working in a dynamic and fast-paced environment. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.