Veterinary Customer Support Professional

1 week ago


San Rafael, California, United States San Anselmo Animal Hospital Full time
Job Overview:

As a Veterinary Customer Support Professional at San Anselmo Animal Hospital, you will play a vital role in ensuring our clients receive exceptional service and support. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

The estimated salary for this position is $45,000 per year, based on industry standards and market conditions. This compensation package includes competitive benefits and opportunities for career growth.

Responsibilities:
  • Welcome clients by greeting them in person or on the phone; answer or refer inquiries in a professional and courteous manner.
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by phone or online.
  • Notify technicians of patient arrivals; review service delivery compared to schedule; remind providers of service delays.
  • Comfort clients by anticipating anxieties; answering questions.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Collect client charges, record and update financial information, process insurance claims.
  • Serve as liaison between clinic and insurance companies to ensure greatest coverage benefit for clients.
  • Maintain business office inventory and equipment by checking stock levels; anticipate needed supplies; place orders for supplies; verify receipt of supplies; schedule equipment service and repairs.
  • Maintain prescription diet inventory and place weekly food order requests.
  • Alert technicians and/or veterinarians about emergencies whether called in or walk-ins.
  • Perform other related duties as requested.
  • Document all customer interactions.


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