Customer Service Manager

1 day ago


Clarksville, Indiana, United States Michaels Stores Full time

Job Description:

About Michaels Stores

We are the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity.

Salary: $55,000 - $65,000 per year (estimated)

Job Summary

This role involves delivering a customer-centric shopping experience by managing front-end operations and expectations. The successful candidate will lead omnichannel processes and maintain store recovery standards to meet our brand promises.

Key Responsibilities
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
  • Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
Benefits

We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. These include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.



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