Customer Service Manager
1 day ago
Job Description:
About Michaels StoresWe are the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity.
Salary: $55,000 - $65,000 per year (estimated)
Job SummaryThis role involves delivering a customer-centric shopping experience by managing front-end operations and expectations. The successful candidate will lead omnichannel processes and maintain store recovery standards to meet our brand promises.
Key Responsibilities- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. These include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.
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