General Manager

3 days ago


Louisville, Kentucky, United States Massage Envy Full time
{"title": "General Manager", "description": "Overview

At Massage Envy, we believe that people are the heart of what we do. We center our work on relationships and mutual cooperation, putting the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.

Responsibilities
  • Understand, believe in, and uphold Massage Envy's Mission, Vision, and Values
  • Ensure your location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
  • Monitor staffing levels across all departments and ensure all positions are staffed appropriately
  • Coach, develop, and retrain underperformers in sales and service expectations
  • Ensure all licensure, training, and documentation are current and in accordance with state/federal/franchisor/company regulations
  • Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
  • Continuously train team on soft skills, business acumen, and metrics to strive for professional development
  • Facilitate the resolution of customer service issues while identifying and addressing systemic opportunities throughout your organization
  • Promote and implement new products, services, and initiatives
  • Responsible for location payroll entry and inventory management
  • Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities
  • Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Benefits
  • Compensation that includes base salary, generous commissions, and bonus opportunities
  • Excellent Medical Plans
  • Dental & Vision Insurance
  • Paid Time Off
  • Comprehensive 401k package
  • 40% discount on products
  • Employee Referral Bonuses
  • Free massage/skincare services monthly
Requirements
  • Strong analytical, leadership, and communication skills
  • Comprehensive understanding of Profit & Loss statements
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong communication and people skills
", "lang_code": "en"}
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