Customer Service Ambassador

4 weeks ago


Aurora, Illinois, United States Planet Fitness Full time
{"title": "Customer Service Representative", "description": "Transform Lives with Planet Fitness

We are seeking a dedicated Customer Service Representative to join our dynamic team at Planet Fitness.

Why Choose Us?

  • Great growth opportunities in a dynamic and growing company
  • Set schedule for a healthy work-life balance
  • Medical, Dental, and Vision insurance benefits (Full Time positions only)
  • Employee Referral Bonus Program
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program
  • A sparkling clean work environment
  • Contribute to changing people's lives every day
  • Work hard play hard with an amazing group of talented team members
  • Employee Assistance Program (EAP)

Responsibilities:

  • Provide exceptional customer service to Planet Fitness members, prospective members, and guests
  • Greet members and guests, making them feel comfortable and welcomed
  • Answer phones in a friendly manner and assist callers with various questions
  • Check in members, provide tours of the club, and sign up new members
  • Log amenities and communicate updates and billing issues to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities

Qualifications and Physical Demands:

  • Must be 18 years of age or older
  • Punctuality and reliability are a must
  • Customer service experience preferred
  • Continual standing and walking during your shift
  • Continual talking to members and potential members in person and on the phone during your shift
  • Must be able to lift 45 pounds

About Planet Fitness:

We are a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We make true, lasting connections with our coworkers and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. We are an Equal Opportunity Employer.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

", "lang_code": "en-US"}

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