Customer Service Ambassador
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.
Key Responsibilities- Provide exceptional customer service, ensuring a welcoming and comfortable experience for members and guests.
- Answer phone calls in a friendly and professional manner, addressing a variety of questions and concerns.
- Check in members, provide tours of the club, and sign up new members, while logging amenities and communicating updates and billing issues.
- Respond to member inquiries and concerns in a timely and professional manner.
- Conduct regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Ability to stand and walk continuously during shifts.
- Effective communication skills for interacting with members and potential members in person and on the phone.
- Ability to lift 45 pounds.
- Satisfactory background check.
Joining the Planet Fitness family means being part of a company that prioritizes the health and wellbeing of our communities. We value diversity, inclusivity, and professional growth, creating an environment where everyone can feel valued and supported. Our Judgement Free Generation philanthropic initiative aims to create a positive impact in our local communities.
We offer a range of benefits, including medical, dental, and vision insurance (for full-time positions), employee referral bonuses, and a 401(k) plan with a generous employer match. As a Planet Fitness team member, you will have opportunities for growth and development, as well as the chance to make lasting connections with your colleagues.
We are an equal opportunity employer and welcome applications from diverse candidates.
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