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Retail Team Leader

2 months ago

Clifton, New Jersey, United States Ryman Limited Full time

Retail Team Leader - Clifton Hours

Location: Clifton

Department: Supervisor

Salary: Competitive

Job Title: Supervisor

Hours: 12.5 Hours

Reporting to: Store Manager

ABOUT US:

Founded by Henry J Ryman in 1893, Ryman has a rich history in providing quality stationery and office supplies. As part of the Theo Paphitis Retail Group, which includes Robert Dyas, Boux Avenue, and the London Graphic Centre, we pride ourselves on our commitment to quality, value, reliability, and exceptional service.

With over 220 stores and a robust online presence, we continue to evolve our offerings to meet customer needs while maintaining our passion for stationery.

ROLE OVERVIEW:

As a Retail Team Leader, you will embody the Ryman ethos by engaging with customers and sharing your knowledge about our products and services. Your role is pivotal in ensuring we deliver outstanding customer experiences.

KEY RESPONSIBILITIES:

  • Serve as a representative of Ryman, demonstrating a commitment to learning and sharing knowledge about our business.
  • Strive to position Ryman as the premier High Street Stationer through exceptional customer service.
  • Address customer inquiries and complaints with professionalism to foster loyalty.
  • Encourage a culture of superior customer service, guiding team members to engage effectively with customers.
  • Support the training and development of team members to enhance overall performance.
  • Manage till operations efficiently, ensuring high standards of customer care and adherence to loss prevention protocols.
  • Maintain the integrity and accuracy of company systems, ensuring compliance with policies and procedures.
  • Uphold high visual merchandising standards and store cleanliness.
  • Continuously develop product knowledge for yourself and your team.
  • Identify opportunities to increase sales through effective upselling techniques.
  • In the absence of senior management, ensure the security and safety of the store and staff.
  • Motivate colleagues to achieve sales targets and key performance indicators.
  • Collaborate with Retail Support Centre colleagues to address any operational issues.
  • Assist with administrative tasks such as processing timesheets when required.

IDEAL CANDIDATE:

The ideal candidate will have a passion for the Ryman brand and a strong desire to exceed customer expectations. You should be enthusiastic, results-driven, and able to work both independently and as part of a team. Key attributes include:

  • Ability to manage multiple tasks while meeting deadlines.
  • Adaptability to change in a fast-paced environment.
  • Proactive approach to maximizing sales opportunities.
  • Strong problem-solving skills and effective communication abilities.
  • A commitment to personal and team development.
  • Flexibility in working hours and locations.

WHAT WE OFFER:

We provide comprehensive training to help you excel in your role, with opportunities for career advancement. You will be part of a supportive team, with incentives to reward your performance and a generous discount across our brands.

Please note that this job description is not exhaustive, and additional duties may be assigned as necessary.