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Customer Service Ambassador

2 months ago

Elgin, Illinois, United States Hopkins Ford Full time

Job Summary: As a Customer Service Ambassador at Hopkins Ford, your responsibilities include providing exceptional customer experiences, answering inquiries, and offering assistance as needed. You will be the first point of contact for potential customers and work at the front desk to greet walk-in customers, answer questions, and provide support.

Key Responsibilities:

  • Meet and greet customers in a professional manner in-person and via phone
  • Process payments, invoices, and other miscellaneous office duties
  • Provide basic information to callers with general inquiries
  • Handle customer complaints with integrity and poise
  • Offer general administrative and clerical support, including mailing, scanning, faxing, and copying
  • Maintain office supplies for the dealership

Requirements:

  • Excellent communication and organizational skills
  • Experience using Microsoft Office suite
  • Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
  • Willingness to submit to a drug screen and background check

About Us: Hopkins Ford is a new Ford dealership offering a wide range of new and certified pre-owned vehicles, financing options, auto service, and genuine Ford parts. We strive to provide an exceptional customer experience and are committed to diversity and inclusion in the workplace.