Automated Vehicle Coordinator

3 weeks ago


Miami, Florida, United States Reimagined Parking Full time

About Us

Reimagined Parking is a leading provider of valet parking services, committed to delivering exceptional customer experiences and ensuring the safe and efficient parking of guest vehicles. We are proud to offer a dynamic and supportive work environment, where our employees can grow and develop their skills.

Job Description

As a Valet Attendant, you will play a critical role in delivering our company's mission. You will be responsible for providing exceptional customer service, ensuring the safe and efficient parking of guest vehicles, and working closely with fellow team members to meet quality and safety standards.

Key Responsibilities

  • Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when necessary.
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.

Requirements

To be successful in this role, you will need:

  • At least 18 years of age.
  • A valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision-making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift.

Benefits

In addition to a competitive salary ($13.00 hourly *Plus tips), we offer a range of benefits, including paid time off, comprehensive health plans, life and disability insurance, and a 401(k) plan. We prioritize the well-being of our employees and provide access to behavioral health care through our Employee Assistance Program.



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