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Customer Service Representative
2 months ago
CornerStone Staffing is seeking a skilled Customer Service Representative to join our client, a leading healthcare provider in the Dallas area.
In this role, you will be the primary point of contact for patients, families, and other external parties, providing exceptional support through phone calls and electronic communications.
Responsibilities:
- Handle incoming calls and electronic requests with professionalism and efficiency.
- Register new patients and schedule healthcare appointments accurately.
- Provide clear and concise information to answer patient inquiries and address concerns.
- Resolve customer complaints effectively and professionally, ensuring a positive experience.
- Troubleshoot issues and provide solutions to enhance patient satisfaction.
Qualifications:
- Minimum of 2 years of proven call center experience.
- Excellent verbal and written communication skills, with a focus on clear and empathetic communication.
- Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
- Proficiency in using healthcare web-based applications and electronic health records.
- Ability to work collaboratively within a team setting.
- High school diploma or equivalent required.
- Proof of flu vaccination is required for this specific job opportunity.
- Facility is tobacco-free, must be a non-smoker for this specific job.
- Must have a stable work history - no job hoppers.
- Healthcare experience is preferred.
