Voice Engineering Director
2 weeks ago
Saviance is seeking a highly skilled Telecommunications Engineering Manager to lead our voice engineering organization. As a key member of our team, you will oversee strategy, architecture, operations, maintenance, and optimization of enterprise voice infrastructure and unified communications platforms.
About the Role
As a Telecommunications Engineering Manager at Saviance, your primary responsibility will be to manage the voice engineering lifecycle, capacity planning, availability, reliability, and service optimization of our enterprise-scale voice/unified comms infrastructure. You will also oversee major platform upgrades, maintenance events, and root cause analysis for critical service-impacting issues across the voice environment.
Key Responsibilities
Manage voice engineering lifecycle, capacity planning, availability, reliability, and service optimization of enterprise-scale voice/unified comms infrastructure.
Oversee major platform upgrades, maintenance events, and root cause analysis for critical service-impacting issues across the voice environment.
Collaborate with cross-functional IT, security, and engineering teams to ensure integration of voice with data networking and application infrastructure.
Identify opportunities to drive operational excellence through process improvements, automation, tooling, KPIs, and continuous learning programs.
Manage voice network engineering team's daily workflow, projects, performance, training, and professional development to drive operational excellence.
Own capacity planning, availability, reliability, and continuous optimization of mission-critical voice systems (IP-PBXs, VoIP, SIP trunks, call routing, IVR, call centers).
Lead major system upgrades, and maintenance windows, across voice infrastructure to maximize uptime and service quality.
Ensure compliance with telecom policies, regulations, security practices, and service level agreements.
Requirements
5+ years of progressive leadership experience managing large-scale voice/unified communications engineering organizations.
Extensive expertise as a hands-on technical leader across the full Cisco Voice portfolio - CUCM, Unity, Contact Center, Voice Gateways, etc.
Proven mastery of voice/data networking technologies - VoIP, SIP, MPLS, QoS, Analog/Digital voice circuits, TDM to SIP migrations.
BS in Computer Science, Electrical Engineering, Telecommunications, or related technical discipline; MBA or master's degree preferred.
Salary: $120,000 - $180,000 per year.
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