Cisco Collaboration Engineer

3 days ago


Akron, United States Akron Children's Hospital Full time

Full Time

40 Hours/Week

Monday - Friday, 8:00am - 5:00pm

Hybrid, onsite required 1-2 days/week

On-call Required, every 6 weeks

Candidates must reside in OH or PA at the time of hire

Summary:

As a key role within the corporate IS division, this position's major responsibility area is to implement new solutions as deemed needed for business, support existing solutions in place, and troubleshoot problems as reported for the Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Contact Center as well as third party integrated technology including the Avaya CS-1000e TDM phone system.

Responsibilities:

    • Work with telecommunications and network team to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, IM&P, Finesse, Jabber, Expressway, etc.
    • Provide project design, development and installation support for Moves, Adds and Changes.
    • Support Tier 3 staff with Cisco's IP Telephony and Cisco Webex Contact Center Enterprise and all related Cisco IP telephony infrastructure.
    • Voice project resource for office moves and new facilities on including coordination of circuit installations and turn-ups, design call flows, based on business requirements and within USI Standards.
    • Support preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.
    • Perform the necessary documentation additions, updates and deletions to the in-house documentation.
    • Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.
    • Willingness to work extended hours as needed and deadlines require and be on a rotational on-call 24x7.
    • Perform level 1-3 technical support and escalation for network and telecommunications voice issues.
    • Perform operational and administration tasks and configuration changes. Recommend operational enhancements.
    • Monitor and maintain our ticketing queue responding within service level requirements.
    • Mentor Tier 1 staff in supporting of the Cisco network infrastructure and UC environment as related to Cisco IP Telephony.

Other information:

Technical Expertise

    • Telecommunications configuration, design and troubleshooting.
    • Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice).
    • Familiarity with server operating systems (Linux, Windows) and application software.
    • Understanding of networking concepts and tools used for monitoring and troubleshooting.
    • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS).
    • Cisco IOS experience required.
    • Strong organizational skills, excellent communication and people skills.
    • Must be able to multitask, manage multiple projects and shifting priorities.
    • Ability to work independently or in a team environment.

Education and Experience

    • 5 years' minimum experience in the Cisco IP telephony technology.
    • At least 3 years of Cisco Webex Contact Center/ Unified Contact Center Express in troubleshooting, design and configuration experience in a call center environment a plus.

Full Time

FTE: 1.000000



  • Akron, United States Saviance Full time

    Job Title: Voice Engineer Cisco Unified Communication systems co Unified Communications Location: kron, OH, Hybrid once or twice in a month to be onsite Duration: Permanent role JOB SUMMARY: This position is primarily responsible for installation, supporting, customizing, optimizing and installing all aspects of the corporate Cisco Unified...


  • Akron, United States Saviance Full time

    Job Title- Telecommunications Engineering Manager Location- Akron, Ohio ( Onsite- Minimum 3 days ) Duration- Full-time bout BigRio BigRio is a remote technology consulting firm headquartered in Boston. We deliver a range of solutions including custom machine learning/AI integrations and data warehousing and processing solutions. Our comprehensive...


  • Akron, United States Swoon Full time

    I work directly with a world leading manufacturer of advanced technology and optical connectivity solutions, and we're excited to add a Manufacturing Engineering Manager to our expanding team. This is a fantastic opportunity to join a dynamic, innovation-driven company and make a meaningful impact from day one!Location: Akron, Pennsylvania (relocation...


  • Akron, Pennsylvania, United States Swoon Full time

    Swoon is looking for a highly skilled Manufacturing Engineering Manager to oversee the integration of new equipment and technologies to optimize manufacturing capabilities. As a key member of our team, you will develop and implement efficient manufacturing processes, drive continuous improvement initiatives, and ensure compliance with safety and regulatory...

  • Process Engineer

    4 weeks ago


    Akron, United States Kosmos Corp Full time

    Growing company in Greater Cleveland has a need for a Process Engineer. This is a direct hire role with a full benefits package.Key Responsibilities:Develop and implement injection molding processes to achieve production goals.Optimize tooling and process parameters for improved product quality and efficiency.Troubleshoot and resolve manufacturing issues to...

  • Biomedical Engineer

    2 weeks ago


    Akron, United States Akron Children’s Hospital Full time

    Full Time40 Hours/WeekHybrid, 4 days onsite and 1 day remote per weekSummary:Function as primary administrative contact for executive leadership on biomedical technology issues. Direct activities and lead the Clinical Engineering Department in the selection, procurement, and delivery of biomedical equipment and services. Ensure all program elements comply...

  • Biomedical Engineer

    2 weeks ago


    Akron, United States Akron Children’s Hospital Full time

    Full Time40 Hours/WeekHybrid, 4 days onsite and 1 day remote per weekSummary:Function as primary administrative contact for executive leadership on biomedical technology issues. Direct activities and lead the Clinical Engineering Department in the selection, procurement, and delivery of biomedical equipment and services. Ensure all program elements comply...

  • Test Driver

    2 weeks ago


    Akron, United States KLM Careers Full time

    The Test Driver - Engineering position at Kumho America Technical Center (KATC) involves managing and executing tire vehicle testing across North America. This role is focused on scheduling, acquiring test vehicles and wheels, ordering benchmark tires, collecting test data, and creating official test reports. The successful candidate will communicate results...


  • Akron, United States GPD Group Full time

    Electrical Substation Engineer Power Group Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities, and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical...

  • Plastics Engineer

    4 weeks ago


    Akron, United States Kosmos Corp Full time

    Growing company in Solon Ohioareaa need for a Plastics Engineer. This is a direct hire role with a full benefits package.Key Responsibilities:Develop and implement injection molding processes to achieve production goals.Optimize tooling and process parameters for improved product quality and efficiency.Troubleshoot and resolve manufacturing issues to...


  • Akron, United States Rinker Materials Full time

    Job DescriptionJob DescriptionWhy Join Our Team? Joining Rinker means becoming a part of a team that's committed to making a positive impact. When you work with us, you're not just building structures; you're contributing to the growth and development of communities. As Technical Resource Engineer, you will play a crucial role in promoting new...


  • Akron, Ohio, United States Liberty Personnel Services, Inc Full time

    Job OverviewWe are seeking an experienced Controls Engineer/Engineering Manager to lead our team in delivering high-quality solutions.About UsEstablished in 2003, Liberty Personnel Services, Inc quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, we have a national presence and a diverse client base across various...


  • Akron, United States LG Full time

    "We connect science to life for a better future."With 50,000 patents, 20,000 employees and 58 locations worldwide, LG Chem is one of the largest science and chemical companies in the world. With its rapid growth, LG Chem endeavors to become a 'Global Top 5 Chemical Company' with a balanced business portfolio that has a competitive advantage across the globe,...

  • Software Engineer

    2 months ago


    Akron, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are on the hunt for a skilled Software Engineer to join our dynamic team. This role is remote and offers a long-term contract employment opportunity. As a Software Engineer, your primary focus will be on developing and maintaining software systems that align with our business needs. You will be working in a fast-paced,...


  • Akron, Ohio, United States KLM Careers Full time

    Job Description:We are seeking an experienced Senior Compound Development Engineer to join our team at KLM Careers in Akron, OH. As a key member of our development team, you will be responsible for developing new tire compounds that meet optimal performance standards required for customer approvals.This role entails maintaining and enhancing the performance...


  • Akron, United States Brightpath Associates LLC Full time

    Job SummaryWe are seeking an experienced Manufacturing Engineer to join our team. The successful candidate will be responsible for proposing and implementing technological improvements to streamline and automate manufacturing processes, increasing productivity while maintaining quality.Key ResponsibilitiesDesign and implement manufacturing cells for part...

  • Traffic Engineer

    6 months ago


    Akron, United States OHM Advisors Full time

    Your Responsibilities As part of our dynamic team, you will perform traffic engineering tasks for a wide variety of projects ranging in size and scope. Projects will require working with a multidisciplinary team of planners, engineers, and technicians and will range from traffic studies to signing, pavement marking, signal design, and maintenance of...


  • Akron, United States Powell Industries Full time

    We are currently seeking a motivated individual to be a part of our growing Powell Automation Division (PAD). This exciting position allows the ability to not only grow professionally but also fuel the future presence of PAD in the automation space! As a member of PAD you will work and collaborate with diverse professionals to apply innovative and creative...


  • Akron, United States Huntsman Full time

    Job Description:Chemical Engineering Internship (Akron, Ohio)Huntsman is hiring for our 2025 Summer Engineering Internship Program in the discipline of Chemical Engineering. Our summer intern program is tailored to individuals who are currently enrolled full-time students at an accredited four-year college or university. The internship runs from May to...


  • Akron, United States GPD Group Full time

    Entry-Level Electrical Engineer Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities, and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative...