Customer Service Representative
21 hours ago
Sapp Bros., Inc. is a renowned chain of travel centers dedicated to delivering exceptional customer experiences. Our mission is to create a clean, welcoming environment where customers feel valued and respected.
Job Summary
We are seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing 5-Star level customer service by greeting customers, addressing their inquiries, and ensuring prompt assistance. Your excellent communication skills, combined with your ability to work efficiently, will make you an invaluable asset to our team.
Key Responsibilities
- Build strong relationships with customers to understand their needs and preferences
- Communicate effectively with customers from initial contact to completion of maintenance
- Operate daily functions to ensure customer needs are met in a timely and efficient manner
- Assign work orders to skilled technicians to ensure high-quality results
- Deliver exceptional customer service by handling incoming calls professionally and promptly
Requirements
- High school diploma or equivalent preferred
- Minimum 1 year of experience in a related service advisor or service writer role
- Excellent typing skills and ability to use computer applications
- Valid driver's license with a good driving record
Compensation and Benefits
We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience. Our benefits package includes:
- Health insurance
- Vision & dental insurance
- Life & accident insurance
- Short & long-term disability
- 401k plan with company match
- Employee referral program
- Paid time off and holidays
- On-demand pay
- Uniform & footwear program
- Employee assistance program
- Gym membership reimbursement
- Tuition reimbursement
- Discounts on gasoline & diesel, store & restaurant discounts, and career advancement opportunities.
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