Senior Director of Clinical Operations

3 weeks ago

Portsmouth, New Hampshire, United States ConvenientMD Full time
Job Opportunity

We are seeking an experienced and innovative Senior Director of Clinical Operations to join our Advanced Primary Care team at ConvenientMD. This pivotal leadership role is responsible for overseeing the daily operations of our primary care practices across New England, ensuring the delivery of high-quality, efficient, and patient-centered care while meeting key operational and value-based care performance metrics.

Key Responsibilities
  • Operational Accountability & Improvement: Oversee daily primary care practice operations to ensure superior patient experience and efficient provider and staff workflows.
  • Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
  • Team Leadership: Build, lead, and inspire APC clinical staff to deliver exceptional patient experiences.
  • Dyad Leadership & Collaboration with Stakeholders: Work closely with key stakeholders across the business to drive innovation and ensure smooth clinical operations.
  • Value-Based Care Performance: Ensure practices meet key value-based care performance metrics.
Requirements
  • Education: Bachelor's degree in nursing, public health, public policy, health administration, business administration, or related fields.
  • Experience in similar roles: 8+ years of healthcare experience and proven experience in a senior leadership role overseeing multi-site primary care operations.
  • Exceptional people manager and team leader: Demonstrated success (at least 4 years) in leading, mentoring, and growing multi-disciplinary clinical teams.
  • Effective communicator (written and verbal) and cross collaborator: Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to diverse stakeholders.
  • Analytical and strategic operator: Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Possess regulatory knowledge: Comprehensive knowledge of healthcare regulations, compliance standards, and industry best practices.
  • Knowledge of healthcare industry and primary care space: Familiarity with value-based care models, including ACOs, bundled payments, population health management, and referral management.
  • Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel. Familiarity with healthcare IT systems, data analytics tools, and electronic health records (EHR).
  • Committed and mission-driven: Dedication to continuous improvement, patient-centered care, and fostering a culture of collaboration and innovation.
Why ConvenientMD?
  • Collaborative team environment that encourages professional growth.
  • Urgent care services at no cost to our team members and their families.
  • Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance.
  • 401k match after one year of service.
  • Access to our Primary Care (depending on location).
  • Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
  • Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

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