Woodlands 5 Wellness Leadership
2 months ago
Key Responsibilities:
H-E-B seeks enthusiastic and driven Partners who are ready to engage in hard work while ensuring our Customers feel valued and appreciated.
Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.
As a Store Department Lead at H-E-B, you will oversee a well-stocked and organized department, delivering exceptional customer service. Your role will also include supervisory duties such as scheduling shifts and mentoring Partners.
Upon meeting eligibility criteria, you will have the opportunity to become a stakeholder in the company, so we are looking for individuals who demonstrate commitment, diligence, and a focus on quality and customer satisfaction.
Are you equipped with:
A HEART FOR PEOPLE... a readiness to train and guide others?
A HEAD FOR BUSINESS... an understanding of how your actions impact our Customers and overall success?
A PASSION FOR RESULTS... the motivation to lead your department in surpassing sales targets?
We are in search of:
- An associate's degree or 6 months of relevant experience
- Strong communication and interpersonal abilities
- Capability to thrive in a dynamic environment
What does the role entail?
Store Leadership / Training:
- May act as a substitute for the Department Manager and typically works opposite shifts to the Manager
- May assist in creating department work schedules
- Executes supervisory duties in alignment with policies and applicable regulations
- Aids in inventory management; handles product loading, unloading, and movement
- Trains Partners; directs tasks; addresses concerns; resolves issues; develops and monitors production plans and their implementation
- Provides assistance in all technical areas as required
- Frequently performs Representative / Specialist tasks
Customer Engagement / Sales:
- Delivers and coaches on outstanding customer service
- Takes customer orders via phone or in person
- Responds to customer inquiries regarding products; assists with selections
- Utilizes suggestive selling techniques and advanced product knowledge to meet customer needs and enhance department sales
- Effectively merchandises products
Food Safety:
- Slices, packages, labels, rotates, and discards products of inferior quality
- Adheres to department and store operational procedures
- Cleans and sanitizes sales areas, display cases, preparation zones, and equipment
Additional Department-Specific Duties / Requirements:
BAKERY:
- Ensures and supervises effective production planning and execution of related processes
- Assists in all technical areas as necessary (e.g., baking, frying, decorating)
- Discards bakery items of poor quality or past expiration dates
- Personalizes cakes with icing per customer requests
- Applies advanced knowledge of current beauty trends in hair care, skin care, and makeup
- May oversee a specific segment of the business: Service Case, Production, Cheese Shop, or Catering
- Assists with inventory management, including planning portions of Fresh Production Planner (FPP); follows up on FPP inventory tasks; ensures completion of Perpetual Adjustment Walk (PAW) walks
- Aids in ordering and event order management (EOMs)
- Supports training on new systems, tools, processes, and product rollouts; follows up with Partners as needed to reinforce or retrain
- Serves/packages products at customer request
- Educates customers on preparation/reheating instructions for prepared food items
- Prepackages condiments (sauces, dressings) for prepared food offerings
- Prepares food by cutting, slicing, dicing, and chopping as needed
- Performs lead responsibilities for the department and may serve as backup to the Produce Manager
- Strong knowledge of the nursery industry
- Familiarity with plant and chemical recommendations
- Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
- Stays updated on current trends in the nursery field
- Minimum age of 18 (mandatory)
- Associate's degree (AA), or equivalent from a two-year college or technical school; or
- 6+ months of relevant experience and/or training, or
- A combination of equivalent education/training
- Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
- Expert knowledge of department production stations, including quality standards, setup, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to effectively communicate before groups of customers or Partners
- Ability to apply common sense and understanding to execute instructions provided in written, oral, or diagram form
- Ability to address problems involving several concrete variables in standardized situations
- Function in a fast-paced retail environment, performing detailed and precise tasks
- Engage with Customers, remaining attentive to their needs
- Execute the following tasks based on your Department?
Bakery:
- Constantly reach at waist level, grasp
- Frequently stand, walk, reach at shoulder level, bend
- Occasionally sit, reach overhead, reach at knee level, reach at floor level, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs*
- Constantly reach at waist level, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs*
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs*
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
- Constantly reach at waist level, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs*
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs*
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
- Constantly reach at waist level, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
- Constantly reach at waist level, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs*
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs**
- Constantly reach at waist level, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
- Constantly reach at waist level
- Frequently stand, walk, pivot, push/pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
- Constantly stand, reach at waist level, grasp
- Frequently stand, walk, pivot, push/pull with arms, grasp
- Occasionally walk, reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs**
- Constantly reach at waist level, grasp
- Frequently stand, walk
- Frequently be exposed to ambient temperatures
- Occasionally reach overhead, reach at shoulder level, reach at knee level, reach at floor level, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs*
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