Member Experience Specialist

6 days ago


Warrington, Pennsylvania, United States TruMark Financial Full time
About the Position

As a Member Experience Specialist at TruMark Financial Credit Union, you will have the opportunity to make a meaningful impact on our members' lives by providing exceptional service and support. This is a full-time position with a competitive salary range of $50,000 - $75,000 per year.

You will be responsible for educating and advising members on our products and services, identifying opportunities to deepen relationships and drive business growth. Your expertise will help us stay ahead of industry trends and deliver value to our customers.

Duties and Responsibilities
  1. Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new offerings and industry developments.
  2. Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  3. Collaborate with colleagues to achieve sales and service objectives, fostering a positive and productive team environment.
  4. Analyze data and metrics to identify trends and areas for improvement, contributing to continuous process enhancement.
Qualifications and Skills
  • Bachelor's degree in a relevant field (e.g., finance, business, communications) or equivalent experience.
  • Minimum 2 years of experience in a financial institution or related field, preferably in a customer-facing role.
  • Proven ability to build rapport with diverse groups and individuals, leveraging excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills, with proficiency in MS Office and ability to learn new software systems quickly.


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