Customer Engagement Specialist

6 days ago


Warrington, Pennsylvania, United States TruMark Financial Full time
Job Title: Customer Engagement Specialist

Estimated Salary: $50,000 - $65,000 per year

TruMark Financial Credit Union is seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our branch operations, you will be responsible for developing and maintaining strong relationships with our members and identifying new business opportunities.

About the Role:

  • Build and maintain relationships with existing and potential members through regular communication and consultation.
  • Identify and pursue new business opportunities by analyzing member needs and preferences.
  • Develop and implement strategies to increase member engagement and retention.
  • Collaborate with internal teams to ensure seamless delivery of services and resolve any issues that may arise.
  • Maintain accurate records and documentation of member interactions and transactions.

Requirements:

  • A high school diploma or equivalent required; relevant experience in finance or customer service preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office applications.

Benefits:

  • A competitive salary range of $50,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer matching contributions.
  • Tuition reimbursement and professional development opportunities.
  • A flexible work schedule and paid time off.


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