Customer Engagement Specialist
6 days ago
Estimated Salary: $50,000 - $65,000 per year
TruMark Financial Credit Union is seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our branch operations, you will be responsible for developing and maintaining strong relationships with our members and identifying new business opportunities.
About the Role:
- Build and maintain relationships with existing and potential members through regular communication and consultation.
- Identify and pursue new business opportunities by analyzing member needs and preferences.
- Develop and implement strategies to increase member engagement and retention.
- Collaborate with internal teams to ensure seamless delivery of services and resolve any issues that may arise.
- Maintain accurate records and documentation of member interactions and transactions.
Requirements:
- A high school diploma or equivalent required; relevant experience in finance or customer service preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills and proficiency in Microsoft Office applications.
Benefits:
- A competitive salary range of $50,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with employer matching contributions.
- Tuition reimbursement and professional development opportunities.
- A flexible work schedule and paid time off.
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