Electronics Repair Specialist
2 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Electronics Repair Specialist to join our team at Asurion. As a key member of our In-Store Solutions team, you will be responsible for delivering exceptional customer experiences and providing technical expertise to resolve customer issues with their electronic devices.
Key Responsibilities:
- Resolve customer issues by troubleshooting and repairing electronic devices
- Bring sales experience to consistently sell Connected Home products and provide technical support solutions to customers
- Learn and apply the details of Connected Home products and offer protection/tech support solutions to customers
- Perform in sales, provide excellent service and technical/repair support, and create satisfied customers in accordance with Asurion's Core Values
- Expand knowledge of ubreakifix's products and culture
- Deliver world-class customer service
- Demonstrate ubreakifix's Core Values in all interactions
- Be responsible for inventory management
Requirements:
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail sales experience preferred
- A willingness to learn and leverage sales resources provided by Asurion
- Reliable and flexible when dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
We Offer:
- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
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