Electronics Repair Specialist

2 weeks ago


Austin, Texas, United States Asurion Full time

About the Role:

We are seeking a highly motivated and customer-focused Electronics Repair Specialist to join our team at Asurion. As a key member of our In-Store Solutions team, you will be responsible for delivering exceptional customer experiences and providing technical expertise to resolve customer issues with their electronic devices.

Key Responsibilities:

  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Bring sales experience to consistently sell Connected Home products and provide technical support solutions to customers
  • Learn and apply the details of Connected Home products and offer protection/tech support solutions to customers
  • Perform in sales, provide excellent service and technical/repair support, and create satisfied customers in accordance with Asurion's Core Values
  • Expand knowledge of ubreakifix's products and culture
  • Deliver world-class customer service
  • Demonstrate ubreakifix's Core Values in all interactions
  • Be responsible for inventory management

Requirements:

  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office

We Offer:

  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills


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