Content Quality Assurance Specialist

4 days ago


Irvine, California, United States Arrowmac Full time
Job Overview

We are seeking a highly organized and detail-oriented Content Quality Assurance Specialist to join our team at Arrowmac. In this role, you will play a crucial part in ensuring the accuracy, consistency, and quality of our digital content. You will work closely with various teams to streamline processes, optimize workflows, and deliver exceptional content experiences.

Key Responsibilities:

Quality Control:

  • Thoroughly review all authored work against project briefs before submission to the Web Team.
  • Verify the accuracy of authored edits post-MRP review, prior to Web Team review, and before final submission.
  • Conduct quality checks on Content Matrices before they are submitted to the Platform Team, ensuring a smooth process.
  • Own and manage QC metrics and reporting for all content projects.

Process Improvement:

  • Collaborate with the Web Team to update FRD Functional Requirement Documents.
  • Be adaptable and embrace a test-and-learn approach to continuously enhance web authoring and publishing processes.
  • Leverage your familiarity with process management tools (Trello, Smartsheet, etc.) to introduce new processes that improve efficiency and agility.

Cross-Functional Collaboration:

  • Work effectively with Brand Marketing, Creative/CRM/Digital agencies, Media, Market Research, Analytics, BTS, Sales Operations, and Medical/Regulatory/Legal teams.
  • Partner closely with Marketing Operations and relevant departments to anticipate and address organizational needs.
  • Troubleshoot roadblocks and provide creative solutions to keep projects moving forward.
  • Develop expertise in pharmaceutical requirements and guidelines.

Requirements:

  • Minimum 2-3 years of QA testing experience and/or web editing experience
  • In-depth knowledge and experience working on commercial websites
  • Experience in Agile frameworks desired
  • Bachelor's Degree required

Arrowmac is a market leader in recruitment solutions, partnering with top ad agencies, design studios, and in-house marketing departments to attract top talent. We pride ourselves on delivering exceptional service to our candidates and clients. For more information about Arrowmac and our jobs, please visit www.arrowmac.com.



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