Customer Experience Specialist

2 weeks ago


Marshalltown, Iowa, United States Lauterbach Buick - GMC Full time

Company Overview

Lauterbach Buick GMC is a trusted name in the automotive industry, known for its commitment to excellence and customer satisfaction. With a history spanning over 30 years, we have built a reputation for fairness, honesty, and a pleasant experience for all our customers.

Job Description

We are seeking a Customer Experience Specialist - Automotive to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience.

Key Responsibilities

  1. Greet customers promptly and courteously
  2. Listen to customers and clearly translate repair needs to techs
  3. Upsell additional services using low-pressure methods
  4. Provide accurate repair/maintenance estimates
  5. Adhere to policies on vehicle care and operation

Benefits

  • Employee discount
  • Flexible schedule available
  • Professional development assistance
  • 401k plan
  • Paid Time Off
  • Health Insurance

Salary Estimate

$60,000 - $80,000 per year, depending on experience



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