Customer Service Representative

2 days ago


Marshalltown, Iowa, United States U-Haul Full time
Job Overview

In this exciting role as a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive top-notch support throughout their journey. As part of our dedicated team, you will work in a fast-paced environment, using innovative technology to dispatch and return equipment while providing an unparalleled customer experience.


Salary Information

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, with opportunities for advancement and a $100 hiring bonus. In addition, you can earn up to $300 cash bonus by completing U-Haul's Equipment Inspection and Verification program.


Responsibilities
  • Assist customers inside and outside U-Haul centers with products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).

Required Skills and Qualifications
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Benefits
  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.


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