Retail Operations Director

3 weeks ago


Greenville, South Carolina, United States Follett Full time

Job Overview

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Follett is a leading provider of education technology, services, and print and digital content, serving over half of the students in the United States. As a Campus Store Manager, you will provide leadership for all facets of store operations, driving sales growth while delivering exceptional customer service.

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Salary: $48,400 - $62,900 per year

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About Follett

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We take pride in supporting a lifetime of learning and education, with over 140 years of experience. Our campus stores offer a wide range of products and services, from course materials to apparel and gifts.

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Responsibilities

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You will be responsible for:

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  • Executing operating plans and daily operations for both traditional and rush periods, consistent with company objectives">
  • Leading in-store course materials activities, collaborating with course materials leadership">
  • Reviewing and approving store financials, adjusting accordingly to drive sales, and meeting annual shrink budget">
  • Ensuring the security of company assets and the safety of associates and customers, adhering to company policies">
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Requirements

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To succeed in this role, you will need:

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  • Bachelor's Degree or Equivalent">
  • 3-5 years of retail management or strong customer service experience">
  • General Computer Skills">
  • Strong organizational, time management, and problem-solving skills">
  • Vital customer service, communication, and presentation skills">
  • Advanced relationship building, ability to influence a team, and customer outreach">
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Benefits

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Follett offers:

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  • Medical, Dental, & Vision Insurance">
  • Voluntary Insurance plans">
  • 401k + 100% company match (up to 4%)">
  • 80 hours vacation + sick days">
  • 10 paid company holidays">
  • Quarterly Bonus Plan">
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Equal Opportunity Employer

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Follett is an equal opportunity employer, considering candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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